Design training people actually finish — and remember. Practical craft for anyone who has to teach others, no instructional-design background required.

The Craft of Training

For anyone building training in Diamond Tree who isn't sure where to begin. Copy it and work through it as you plan your next training — or assign it to whoever on your team designs your content.

Before you build a single page, decide what your people should be able to DO differently — then everything else gets easier.

Start With the Outcome: Design Training Around What Should Change

For anyone whose training gets started but not finished. Copy it and use it to re-shape a training you've already built, or assign it to whoever designs your content.

Most training isn't abandoned because it's hard. It's abandoned at three predictable moments — here's how to design past all three.

Structure It So They Actually Finish

For anyone whose training reads like a policy manual nobody finishes. Copy it and work through it as you draft or rewrite a training, or assign it to whoever writes your content.

Clear, human writing isn't a gift you're born with — it's a short list of habits. Here are the ones that matter most.

Write Training People Actually Read

For anyone whose training is understood in the moment but forgotten by next week. Copy it and work through it as you design or upgrade a training, or assign it to whoever builds your content.

People forget most of what they're taught within days. Here's how to design training that survives contact with real life.

Make It Stick: Training People Remember and Actually Use

For anyone who brings new volunteers, staff, or members into an organization. Copy it and work through it as you design or rebuild your onboarding, or assign it to whoever owns the new-person experience.

A new person's first week decides whether they stay and thrive — or quietly check out. Here's how to design the welcome they actually need.

Onboarding That Actually Works: Welcome People In, Don't Drown Them

For anyone who builds training and wants to know if it's actually working. Copy it and work through it to set up simple, honest measures for a training you run, or assign it to whoever owns your programs.

A high rating doesn't mean your training worked. Here's how to tell whether it actually changed anything — and how to improve it.